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Tôi có mua một chiếc máy bơm nước của Hàn Quốc tại một đại lý gần nhà với thời hạn bảo hành là 24 tháng, gia đình tôi đưa vào sử dụng được hai tháng thì máy bơm hỏng, theo địa chỉ ghi trên phiếu bảo hành, tôi đem chiếc máy bơm nước ra trạm bảo hành của hãng, thì nhân viên của hãng nói là tôi đã mua phải chiếc máy bơm giả của Trung Quốc và không bảo hành cho tôi. Vậy xin hỏi theo quy định của pháp luật trong trường hợp này tôi có được bồi thường không?

 

Điều 630 của Bộ luật dân sự quy định về việc bồi thường thiệt hại do vi phạm quyền lợi của người tiêu dùng như sau: cá nhân, pháp nhân, chủ thể khác sản xuất, kinh doanh không bảo đảm chất lượng hàng hoá mà gây thiệt hại cho người tiêu dùng thì phải bồi thường.

Đối chiếu với các quy định của pháp luật, thì cửa hàng bán máy bơm nước có trách nhiệm phải bồi thường thiệt hại vì đã đã có hành vi vi phạm trong hoạt động kinh doanh không bảo đảm chất lượng hàng hoá gây thiệt hại cho người tiêu dùng. Mức bồi thường sẽ do hai bên thoả thuận. Trong trường hợp không thoả thuận được, người có yêu cầu được bồi thường thiệt hại có thể yêu cầu Toà án giải quyết.